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The Uptown

Oakland, CA

Building

Rating
Overall
3.2
Condition
3.5
Satisfaction
3.2
Recommend
50%

Landlord

Mill Creek Residential
As of Nov 2023

This Location

Rating
Overall
2.9
Reasonableness
2.8
Responsiveness
2.8
Recommend
50%

Overall

Rating
Overall
2.8
Reasonableness
2.8
Responsiveness
2.8
Recommend
46%

Reviews

CM
Christopher M.
Nov 2023
1.1
Building
Recommends
Condition
Satisfaction

Unfortunately, this building fails to live up to the 'luxury' label. It's plagued by noise pollution, and the security seems almost non-existent given the car break-ins. The elevators are also a constant source of frustration due to their sluggishness. The high rent is simply not justified given these issues.

Landlord
Mill Creek Residential
Recommends
Responsiveness
Reasonableness

The landlord and staff here have been a massive letdown. They come across as rude and unprofessional, which is unacceptable. Their handling of packages is careless, and the exorbitant cleaning fees upon moving out feel like daylight robbery. It's disappointing to see such a lack of care for residents.

JG
Jeremy G.
Jul 2023
5.0
Building
Recommends
Condition
Satisfaction

Living at The Uptown is like having a piece of paradise in the city. Every corner of the building sparkles, making it a joy to come home to. It's clear the staff takes pride in the property, and it shows. The amenities are top-notch, and the community events bring a fun social vibe to the place.

Landlord
Mill Creek Residential
Recommends
Responsiveness
Reasonableness

The team at The Uptown, especially the manager, are incredible. They're always available to lend a hand or solve any issues that come up. They manage the building professionally and with a personal touch that makes all the difference. It's rare to find such dedicated and caring staff.

Anonymous Tenant
May 2023
1.3
Building
Recommends
Condition
Satisfaction

The building's lack of adequate cooling systems makes it a challenging place to live during the hotter months. With high rents and frequent fire alarms, it feels like the quality of living doesn't match the price tag. It's frustrating when these issues compound and detract from what could be a premium living experience.

Landlord
Mill Creek Residential
Recommends
Responsiveness
Reasonableness

The landlord's actions, or lack thereof, signal a disconnect between promises made and actions taken. The management's reluctance to deal with issues head-on, such as package losses, is concerning. It gives off an impression of indifference towards tenants' concerns, which is deeply troubling.

FW
Frank W.
Mar 2023
1.5
Building
Recommends
Condition
Satisfaction

The complex has its merits in terms of aesthetics, but the constant fire alarms are a serious concern for any tenant. It's disruptive and makes it challenging to have peace of mind. While the building may be up to code, the quality of life is severely impacted by this persistent issue.

Landlord
Mill Creek Residential
Recommends
Responsiveness
Reasonableness

Management's response to the fire alarm situation has been underwhelming. It seems as though they are passing the buck to the alarm company instead of finding a solution. This lack of action is frustrating and shows a disregard for the well-being of their tenants.

TH
Thomas H.
Dec 2021
5.0
Building
Recommends
Condition
Satisfaction

This apartment complex is a gem in the city thanks to its convenient location and excellent amenities. The security is top-notch, and the overall environment is welcoming and friendly. It's a place that you can truly call home and feel proud to invite friends over.

Landlord
Mill Creek Residential
Recommends
Responsiveness
Reasonableness

The landlord, particularly the Security Manager Jasmine, is nothing short of amazing. She's always ready to assist with any issue, no matter how serious, and does so with efficiency and kindness. Her dedication makes living here a smooth and enjoyable experience.

Anonymous Tenant
Jul 2021
4.6
Building
Recommends
Condition
Satisfaction

While the process to secure a lease was cumbersome, once settled in, the Uptown proves itself with its pristine pool and 24-hour gym. It's a vibrant community with engaging events and friendly neighbors. The building is well-maintained, and the location is unbeatable for those who enjoy city life.

Landlord
Mill Creek Residential
Recommends
Responsiveness
Reasonableness

After a rocky start with staff communication, it's clear there's been an effort to improve responsiveness to maintenance requests. Erica, the maintenance tech, is a standout for her clarity in communication and effectiveness. It's reassuring to see a landlord that takes resident feedback seriously and works to enhance the living experience.