I have mixed feelings about my apartment. On one hand, the maintenance crew is always on top of things - whenever I've had a problem, they've been quick to respond. The office staff have a friendly demeanor too, which is always appreciated. However, the state of the halls is a letdown. Bringing friends over becomes a walk of shame through the unkempt carpets.

The landlord's team can be supportive, but there's a catch. When it came to my deposit, I felt shortchanged. I left my apartment cleaner than a whistle, only for them to claim otherwise. It's frustrating when you think you're following the rules, but the goalposts seem to move. It's an area they could definitely improve on.

The Broadway has become my personal haven in Oakland. The architecture is stunning, and there's a sense of community here that's hard to find elsewhere in the city. Having a grocery store right next door is a major plus - makes those last-minute dinner plans a breeze. It's true that we're close to areas with a tough reputation, but nestled beside Piedmont, we've got a slice of the good life right here!

The landlord and their team keep this place ticking. Security is always around, which gives me peace of mind, and they seem to care about maintaining the property's amenities. It's a rare gem to find such attentive management in the town, and it's one of the reasons I'm proud to call The Broadway my home.

Living here is like taking the good with the bad. If you're not fussed by the potential for midnight fire alarms or a gamut of hidden fees, then this place might suit you. Just know that the billing for services like garbage and water seems to be a roll of the dice. And while the pool could be a nice touch, it's often too dirty to enjoy.

The leasing office here could use a serious boost in customer service. They're hard to get hold of by any means other than in-person. And when it comes to your lease terms, you better keep every piece of paperwork - they've been known to 'forget' about concessions agreed upon. It's a bit of a struggle to get what you've been promised.

While the appearance of the unit and property might be appealing, it's overshadowed by the many drawbacks. From mischarges to thefts in the parking garage, the negatives pile up quickly. The final straw was the difficulty in resolving financial disputes upon moving out. It's a lesson learned - nice aesthetics don't make up for poor management.

Dealing with the property staff, particularly the leasing agents, was a lesson in frustration. Their unresponsiveness and rudeness made problem-solving a near-impossible task. Issues like mischarges should be resolved with professionalism, not ignored. Future tenants, be wary - you might be treated as an afterthought here.

This place is a no-go for me. I was hoping for a secure building since they advertised 'security on premise,' but my car and others were stolen right out of our spots. The sense of security is non-existent here. And the management's response to the crisis was appalling - cold and unhelpful.

The landlord and staff did nothing to ease the situation after the thefts. Their indifference and the hurdles they put up during the investigation showed a lack of care for their tenants' well-being. Also, charging for a parking spot that wasn't secure added insult to injury. If you're looking for supportive management, look elsewhere.

The property itself is a gem - modern and with great amenities - but the constant mismanagement of payments takes away from the experience. It's frustrating to deal with these financial headaches, especially when you're hit with heavy penalties for issues that were resolved promptly. I appreciate the efforts to improve responsiveness, but these ongoing issues weigh heavily on my decision to stay or go.

The landlord and management team seem to view tenants as numbers rather than people. Despite being a loyal tenant, I've felt disregarded and treated unfairly, especially when it comes to resolving payment disputes. The lack of personal care and unwillingness to work with you can be disheartening. It's a stark contrast to the warmth extended by the maintenance and security staff.

The Broadway could be a flagship property with its luxury amenities, but the reality is quite different. The management seems disinterested in upkeep, and the lack of effective response to maintenance requests is disappointing. It's as if the potential of the place is being squandered by a lack of attention to detail and resident needs.

When it comes to the management, particularly certain staff like Bridget, the experience has been less than stellar. Their dismissive attitude when addressing resident concerns sends a clear message that resident satisfaction is not a priority. It's disheartening when you expect a level of professionalism and receive indifference instead.