I toured Higby while apartment hunting with my daughter and was impressed by the property. It's clear they strive to maintain high standards and attract good tenants. While the timing didn't work out for my daughter, I observed that the apartments they're planning to open look promising.

Nitra, the Property Manager, was a standout during our apartment search. Her kindness and willingness to accommodate our schedule, even staying late to show us around, left a lasting impression. If her level of service is reflective of the overall management, then Higby is a commendable place to live.

Higby has been a great choice for me after moving from the East coast. The building is well-kept, and the amenities are quite nice, which makes living here quite comfortable. The tenants are friendly, and the sense of community is strong as I walk down the hallways. I am optimistic about my future here and look forward to making this place my home in the Bay area.

The staff at Higby, particularly Cazi and Nitra, have been incredibly helpful and welcoming. Samm, the building manager, has gone out of her way to assist me, even offering local shopping tips. The hands-on approach by the Greystar leadership team has set a high standard, which I trust will continue throughout my tenancy here.

The apartment at Higby is nice, but it came with a few challenges like the lack of light fixtures and clear instructions for amenities. The shelving in the laundry feels cheap for the price paid. The gym is great, though lacking TV channels, and the communal deck is a nice touch but I'm still unsure how to reserve it.

The staff here, particularly Nitra, deserves recognition for their kindness and efficiency. From the application process to moving in, Nitra has been an outstanding help. It's reassuring to have such a supportive team member when settling into a new place.

The situation with my move-in at Higby has been extremely distressing. I fulfilled all requirements and made payments on time, only to face unresponsiveness and incorrect records on move-in day. I am still without a home and my funds, which is unacceptable.

The handling of my contract and move-in process by Samm and Byrd has been utterly disappointing. It's critical for a property management team to uphold agreements and provide clear communication, which was not my experience here. I'm hoping to have my money returned if the initial agreement is not honored.

Living at Higby was a decent experience during our 6-month stay. The apartment building itself had a good atmosphere, and we had no major issues while residing there. However, the situation with our wedding gift being potentially lost in the package room does leave a blemish on our overall experience.

The conduct of Samm, the property manager, in handling our misplaced wedding gift was disappointing. The lack of professionalism and unwillingness to assist with our inquiries has been frustrating and seems uncharacteristic of what one would expect from a property management team.

The location of Higby is convenient and the amenities are decent, which would make it a great living option under the right management. The maintenance team, especially Rudy, is fantastic and always ready to assist. However, the management issues are a significant drawback and affect the living experience.

Our experience with Samm, the property manager, has been challenging due to her rudeness and lack of communication skills. It's disappointing because the potential for a wonderful living environment is hindered by the management style.

My car was scratched due to poor parking instructions at Higby, and my subsequent experience has been frustrating. The apartment has its faults, such as a faulty stove and bathtub drain, and the process of getting my security deposit back has been drawn out with no communication.

The management's response to my issues, including the financial cost of the car damage and the return of my security deposit, has been lacking. I expect more proactive and transparent communication from upper management, which has not occurred.

After living at Higby for a year, I can confidently say it's a pleasant place with good facilities. Any issues in the apartment are promptly addressed by the team. The building's maintenance and support are commendable, making it a comfortable living environment.

Samm has been a supportive property manager, helping us navigate through various challenges. Her dedication and effort to resolve issues are appreciated. It's a relief to have a manager who is attentive and works to ensure tenants' needs are met.