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The Dinerstein Companies

The Dinerstein Companies
dinersteincos.com/

Summary

As of Oct 2023

Ratings

Rating
Overall
3.6
Reasonableness
3.8
Responsiveness
3.9
Recommend
63%

Buildings

Overall
Condition
Recommend

Sterling Berkeley Collection - Oxford

1910 Oxford St, Berkeley, CA

Overall
4.1
Condition
4.1
Recommend
80%

Sterling Berkeley Collection - University Ave.

2004 University Ave, Berkeley, CA

Overall
1.5
Condition
2.5
Recommend
0%

Sterling Berkeley Collection - Jefferson

1627 University Ave, Berkeley, CA

Overall
1.4
Condition
2.0
Recommend
0%

Sterling Berkeley Collection - Allston

2116 Allston Way, Berkeley, CA

Overall
3.4
Condition
3.2
Recommend
60%

Reviews

EC
Erica C.
May 2023
Recommends
Responsiveness
Reasonableness

Aaliyah is a standout when it comes to the staff here. She's always on top of communication, responding to texts and emails promptly. She's given me detailed information whenever I've needed it and has made the lease signing process a lot smoother than I've experienced elsewhere. Definitely a 5-star experience with her as my leasing agent!

RF
Roberto F.
Jun 2021
Recommends
Responsiveness
Reasonableness

The leasing team, especially Aaliyah, is very approachable and friendly. They organize cool events which is a great way to meet neighbors. Aaliyah in particular has been very helpful, always ready to assist with any problem I run into, and her patience and professionalism are much appreciated.

SM
Sierra M.
May 2022
Recommends
Responsiveness
Reasonableness

The staff here, especially Aaliyah, are generally helpful, but I wish they would take my concerns about the garage door more seriously. It's important to me that things I pay for work properly and consistently. Aaliyah has been great in other regards, but I expect a more proactive approach to problem-solving.

Anonymous Tenant
May 2023
Recommends
Responsiveness
Reasonableness

Despite the building's issues, the current management, including Aaliyah, has been a big step up from the previous team. They're more responsive and seem to genuinely care about the residents' comfort. Aaliyah has been particularly helpful and courteous, which has made dealing with the building's shortcomings a bit easier.

NS
Nancy S.
Feb 2022
Recommends
Responsiveness
Reasonableness

Management, particularly Aaliyah, has been very responsive and helpful. She's attentive to any communication and goes out of her way to ensure a smooth experience for the tenants. It's clear she takes pride in her work and cares about the well-being of residents.

JD
Joseph D.
Mar 2022
Recommends
Responsiveness
Reasonableness

Aaliyah and the rest of the office staff have been nothing but helpful. They're always ready to solve any problems that arise and are very personable. It's reassuring to know that if I have any concerns, Aaliyah will address them efficiently and with a smile.

AC
Annette C.
Jan 2023
Recommends
Responsiveness
Reasonableness

I can't say enough good things about Aaliyah and the team. They've been incredibly supportive and informative throughout my search for housing. Aaliyah, in particular, has been very accommodating and has always been there to help with any questions or concerns I've had.

KG
Karen G.
Jul 2021
Recommends
Responsiveness
Reasonableness

Aaliyah has been fantastic from the get-go. She's responsive, courteous, and really knows her stuff when it comes to all the leasing details. I needed to break my lease early, and she was very helpful in explaining the process and fees. Deja and Larissa were also sympathetic to my situation, which made the experience a lot less stressful.

CA
Christian A.
Aug 2022
Recommends
Responsiveness
Reasonableness

The leasing office, particularly Aaliyah, has been very helpful. She's been a great resource whenever I've had questions or needed assistance. Her patience and promptness in replying to messages are commendable, making the leasing process a lot smoother than I expected.

HC
Hunter C.
Jul 2021
Recommends
Responsiveness
Reasonableness

Aaliyah has been incredible in her role as a leasing agent. She's professional, attentive, and always ready to assist with any issues. The other staff members are also very friendly and go out of their way to help. It's good to have a team that's so committed to their tenants' satisfaction.

MG
Michael G.
Jun 2022
Recommends
Responsiveness
Reasonableness

Dealing with Aaliyah during the apartment hunting process was a breath of fresh air. She was responsive, kind, and extremely patient, answering every question I had and making the whole experience much less stressful. However, after moving in, the management team's response to issues has been disappointing. From ignored requests for maintenance to refusing to provide security footage after package thefts, it feels like there's a lack of accountability. Additionally, promises made before signing the lease, like the inclusion of fans in the apartments, have not been kept.

MM
Maria M.
Feb 2022
Recommends
Responsiveness
Reasonableness

Aaliyah is a standout when it comes to assisting potential tenants. Her knowledge and customer service skills are commendable, making her an asset to any apartment seeker. She's been praised for her prompt communication and for being incredibly helpful during the apartment search. Unfortunately, this level of service does not seem to extend beyond the initial interaction. Once residents have moved in, issues like unfulfilled maintenance promises and inadequate responses to security concerns have tarnished the reputation of the management.

CR
Cory R.
Oct 2022
Recommends
Responsiveness
Reasonableness

When it comes to the management, it's a mixed bag. The leasing office crew is super accommodating and they actually listen, which is a breath of fresh air. However, there seems to be a disconnect between the concerns raised to them and the actual follow-through on security issues. It's like they're great at customer service, but when it comes to the nitty-gritty of keeping the building secure, there's a lot left to be desired.

AD
Albert D.
Oct 2023
Recommends
Responsiveness
Reasonableness

Now, talking about the folks running the show, the leasing agents are gems. They're understanding and actually take the time to help out, which is more than I can say for some places. It's just a shame that their good work isn't backed up by effective building maintenance. The landlords or whoever's in charge need to step up and fix the security issues, pronto.

JT
Jesus T.
Sep 2021
Recommends
Responsiveness
Reasonableness

Now, about the folks running the show - they're on top of their game. Had a couple of glitches with my apartment and they were all over it like white on rice. Responsive, helpful, and they seem to actually care about our concerns. You're not just a rent cheque to them, which is refreshing.

MR
Michael R.
Jan 2021
Recommends
Responsiveness
Reasonableness

As for the property owners, let’s just say they're not winning any 'Landlord of the Year' awards. They've got more schemes than a con artist, and good luck getting your deposit back without a fight. Oh, and the key fob situation? Deactivated before I moved out - on a Friday night, no less - and the maintenance folks basically told me to deal with it. Not cool at all.

Anonymous Tenant
Apr 2021
Recommends
Responsiveness
Reasonableness

A shoutout to Aaliyah for being an absolute gem. She's the kind of person who makes you feel like you're the most important tenant in the building. Always available, always accommodating - if you need anything, she's your go-to. The rest of the management team could take a leaf out of her book when it comes to customer service.

RC
Ryan C.
Feb 2022
Recommends
Responsiveness
Reasonableness

And don't get me started on the management. Dishonest doesn't even start to cover it. They'll sweet talk you into signing a lease without seeing the place and then vanish into thin air once you realize what you've gotten yourself into. It's like they're playing hide and seek, except you never find them when you need them. Stay away, folks.

JG
James G.
Mar 2023
Recommends
Responsiveness
Reasonableness

Props to Aaliyah for making me feel like more than just a number. She's got this customer service thing down to a science. She's always there to lend an ear or help out with whatever you need. If the rest of the management team is even half as good as she is, then this place is doing something right.