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SRG Residential

SRG Residential
srgliving.com

Summary

As of Nov 2023

Ratings

Rating
Overall
5.0
Reasonableness
4.8
Responsiveness
4.8
Recommend
100%

Buildings

Overall
Condition
Recommend

Aqua Via Apartments

125 2nd St, Oakland, CA

Overall
4.8
Condition
4.5
Recommend
100%

Artizan Apartments

219 9th Ave, Oakland, CA

Overall
4.8
Condition
4.6
Recommend
100%

Reviews

Anonymous Tenant
Jul 2022
Recommends
Responsiveness
Reasonableness

The staff here, including Bryant, Phi, and Bria, are just phenomenal. They're always ready to lend a hand and address any concerns promptly. Bryant, in particular, has been a hero on more than one occasion, looking out for our well-being and even preventing a bike theft. I'm grateful for their dedication and the sense of community they foster.

MS
Matthew S.
Aug 2023
Recommends
Responsiveness
Reasonableness

The staff are the true stars of Aqua Via. Phi, Bria, and Bryant have created an atmosphere that's warm, inviting, and incredibly friendly. Any issue I've had was resolved immediately, and their attentiveness is unmatched. They're the reason I loved living here so much!

Anonymous Tenant
Oct 2021
Recommends
Responsiveness
Reasonableness

The property management team has been a mix of experiences over the years. I've seen some fantastic management like Yash, who brought much-needed organization and attention to the residents' needs. However, there have been periods of disorganization due to frequent changes in management. I hope for more consistency in the future.

AH
Amanda H.
Nov 2023
Recommends
Responsiveness
Reasonableness

The recent changes in the property management team at Aqua Via have been a breath of fresh air. The previous group left a lot to be desired, but with the arrival of the new team, things have taken a turn for the better. They are accessible, friendly, and have excellent follow-through. Bryant, Head of Maintenance, along with Bria and Phi, have made living here enjoyable again.

JW
Jill W.
Nov 2021
Recommends
Responsiveness
Reasonableness

During my short stay at Aqua Via, I found the staff, including Gladys, Matt, and Bryant, to be very attentive and hard-working. They take great care of the property and residents, making sure everyone feels at home. It's clear that they not only perform their jobs well but also care about the community they're building. They've even become friends to many, including my family.

AB
Aaron B.
Oct 2022
Recommends
Responsiveness
Reasonableness

The management team here really makes Aqua Via stand out. Always available and willing to help, they go above and beyond to ensure residents are satisfied. It's been four years of excellent service from Gladys, Matt, and Bryant, and they've truly become more than just staff; they're friends who care deeply about the wellbeing of everyone living here.

AP
Alan P.
Jul 2022
Recommends
Responsiveness
Reasonableness

Nate, the manager, is a superstar in the Artizan community. His dedication and after-hours efforts don't go unnoticed by the residents. He's got a knack for making everyone feel cared for, which is a rare quality. Julia also deserves a shoutout for her attentiveness and kindness. The management team's proactive communication and responsiveness to any issue are what set them apart from others.

AH
April H.
Oct 2021
Recommends
Responsiveness
Reasonableness

Julia, Nate, and Freddy form an all-star team that's both attentive and kind. Their effort to go above and beyond creates a community vibe that makes Artizan stand out. Being new to the area, it's comforting to know there's a team that's not only efficient but genuinely cares about the residents' well-being and comfort.

PH
Paul H.
Oct 2022
Recommends
Responsiveness
Reasonableness

The leasing office team is nothing short of exceptional. They handle repair requests with such efficiency and care, making sure that residents' concerns are addressed promptly. Their readiness to assist with any issues makes living at Artizan a smooth and pleasant experience.

EB
Erik B.
Dec 2021
Recommends
Responsiveness
Reasonableness

Nate, Julia, and Freddy have shown time and again that they’re the heartbeat of Artizan. Their proactive approach and willingness to go the extra mile have made our stay here seamless. Even with management changes, the level of service has remained consistently high, and that's something we truly appreciate.

KK
Kathy K.
Oct 2021
Recommends
Responsiveness
Reasonableness

The staff at Artizan, including Nate, Stephanie, and Julia, have set the bar high for apartment living. Their responsiveness and attentiveness to residents' needs demonstrate their commitment to creating a welcoming and supportive community. It's clear that they take great pride in their work, and it shows in every interaction.

DW
Douglas W.
Jan 2023
Recommends
Responsiveness
Reasonableness

The level of service from the management and maintenance crew at Artizan is unparalleled. They are not only responsive but also personable, making sure that residents feel more like family than tenants. Their care extends from the top management to the ownership, showing a commitment to excellence that makes living here a delight.

WH
William H.
Mar 2021
Recommends
Responsiveness
Reasonableness

Nate and Julia have made moving into Artizan an experience to remember. Their sincere and thoughtful customer service has made a significant impact on the community. Freddy's friendliness and efficiency in the maintenance department add to the overall excellence of the team. It’s clear that this crew isn’t just about doing their jobs; they're about creating a community that residents are proud to call home.