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Quarterra

Quarterra
quarterra.com

Summary

As of Jan 2024

Ratings

Rating
Overall
3.2
Reasonableness
3.3
Responsiveness
3.2
Recommend
53%

Buildings

Overall
Condition
Recommend

19th & Harrison

1889 Harrison St, Oakland, CA

Overall
2.1
Condition
2.4
Recommend
25%

17th & Broadway Apartments

447 17th St, Oakland, CA

Overall
4.9
Condition
4.9
Recommend
100%

Reviews

DR
David R.
Apr 2022
Recommends
Responsiveness
Reasonableness

The leasing team at this apartment complex is top-notch. They're so responsive and genuinely care about the residents. They host great community events which is a perfect way for someone who works remotely like myself to socialize and meet others. I have no regrets choosing to live here and appreciate all the staff's efforts.

KT
Kristen T.
May 2022
Recommends
Responsiveness
Reasonableness

I'm really disappointed with the way the leasing agents are handling the security issues. They seem to pass off responsibility with excuses, which is unacceptable. Safety should be a priority, and it's clear that more proactive steps need to be taken to address these serious concerns. The staff needs to step up and take action.

EB
Emily B.
Dec 2023
Recommends
Responsiveness
Reasonableness

The management team here is nearly impossible to reach, which is incredibly frustrating. I've had serious issues and when I need assistance, it's like they've vanished. This lack of availability and responsiveness is not what you'd expect from a professional management team.

KV
Kaitlin V.
May 2023
Recommends
Responsiveness
Reasonableness

Dealing with the staff here has been a nightmare. They lock their doors during business hours and are unapproachable for any assistance you might need. It's been such a hassle that I'm taking legal action, which speaks volumes about the kind of management running this place.

TV
Timothy V.
Apr 2023
Recommends
Responsiveness
Reasonableness

Interacting with the management, especially when it comes to maintenance requests or financial matters like referral bonuses, has been incredibly disappointing. They don't seem to care once you've signed the lease, and it feels like they are not fulfilling their responsibilities as landlords.

Anonymous Tenant
Jul 2021
Recommends
Responsiveness
Reasonableness

It seems like the management here is just going through the motions without genuinely addressing residents' concerns. Their lack of engagement and poor communication are huge red flags, and it feels like they are more robots than humans, providing little to no support when it's needed.

TB
Travis B.
Jun 2022
Recommends
Responsiveness
Reasonableness

The management's handling of our post-move-out situation has been terrible. No communication, no heads-up about charges, and an overall lack of concern for the residents' experience. It's disheartening to see how they operate, clearly not prioritizing the well-being of their tenants.

TJ
Taylor J.
Jun 2021
Recommends
Responsiveness
Reasonableness

Izzy from the leasing team is wonderful and has been the most responsive person I've encountered here. But overall, it's challenging to get in touch with anyone in the leasing office. They really need to improve their communication and provide better support to residents.

JB
Jennifer B.
Feb 2023
Recommends
Responsiveness
Reasonableness

The staff, particularly Erika and Gina, are simply the best. They've made our stay here incredibly smooth and enjoyable. Anytime we've needed assistance, Erika's positive attitude and Gina's genuine care shine through. It's rare to find such dedicated professionals who make you feel at home right from the start.

Anonymous Tenant
Feb 2022
Recommends
Responsiveness
Reasonableness

The staff here are the heart of the community. They're always there when you need them, offering help with a warm smile. I appreciate how they've handled everything during these challenging times, prioritizing our safety without compromising on quality service. Truly, they set a new standard for property management.

CH
Cassandra H.
Jul 2023
Recommends
Responsiveness
Reasonableness

The staff here, like Nancy and Erika in the management office, make every day a little bit brighter. They go out of their way to ensure residents are happy and feel part of a community. It's comforting to know that such helpful and friendly people are taking care of where I live.

DH
Dylan H.
Jan 2024
Recommends
Responsiveness
Reasonableness

The landlord and maintenance team are incredibly responsive. Minor issues are resolved so quickly that it's almost like they never happened. Their professionalism makes living here worry-free. It's nice to know that the people managing your home truly care about your comfort.

BS
Becky S.
Jan 2022
Recommends
Responsiveness
Reasonableness

The staff, especially Erika & Gina, are the kindest people I've met in any apartment leasing office. They're always eager to assist and make my stay here pleasant. Any maintenance issues are addressed promptly, which speaks volumes about their commitment to the residents.

SW
Samantha W.
Jun 2021
Recommends
Responsiveness
Reasonableness

The staff, from the leasing office to the front desk, are outstanding. Erica, Gina, and Tatiana have been so amazing. Their friendliness and efficiency in handling any issues make you feel truly taken care of. It's rare to find a team that's so dedicated to their residents' satisfaction.

KG
Kevin G.
Oct 2023
Recommends
Responsiveness
Reasonableness

Gina from the leasing office deserves a shoutout for her exceptional service. She helped us transition smoothly to a new apartment and sorted out our parking situation with ease. It's clear that she and the rest of the leasing office prioritize the residents' experiences above all else.