The leasing team, particularly Noha, has a very slow response time. Their communication is poor and it often feels like they are not respecting the financial commitments of the applicants. It's disheartening to hear that they do not honor the terms of the contract regarding deposit refunds.

The leasing team is quite efficient when it comes to resolving issues, such as misplaced packages. They're helpful and seem to care about the residents' concerns. It's good to know they're proactive and responsive in these situations.

Alex and the Modera Berkeley team have been patient and supportive throughout the leasing process. Their assistance was essential in helping us secure our apartment. Their dedication to helping new tenants is commendable.

The leasing team's unprofessionalism comes across as disrespectful and condescending. Their inability to provide timely responses and to work with applicants on meeting requirements is a major downside. It's disappointing to hear about such a negative experience.

The leasing team's communication is lacking, and their approach to financial matters feels predatory. The situation with key handover and final statement charges is troubling. This type of behavior does not inspire trust in potential tenants.

Dealing with the leasing team can be frustrating due to the lack of continuity and efficient communication. It seems they do not prioritize customer service or make an effort to facilitate the application process for all interested parties.

The leasing office requires extensive documentation and their handling of fees and security deposits is questionable. It's unfortunate to hear that families and students have had such a negative experience with the customer service provided by the building's management.

Customer service at this building seems to be very poor, with a lack of follow-up and dismissive attitudes from the leasing office. It feels like tenants' concerns are not taken seriously, which is not acceptable in a professional setting.

The management team's responsiveness to tenants' inquiries is commendable, especially their willingness to accommodate after-hours meetings. However, the lack of follow-up communication needs to be addressed to ensure a better tenant experience.

Kudos to the management team for their supportive approach. They seem to understand the needs of the community and work hard to maintain a pleasant living environment for all residents. Their professionalism is a strong selling point for potential tenants.

The attitude of the leasing agent was shocking. They were so rude and even threw my ID back at me. I mean, come on, basic respect isn't too much to ask for, right? Definitely not signing a lease with someone who treats potential tenants that poorly.

The leasing staff at Modera are the friendliest people around. They always greet us with a smile and are ready to help with whatever we need. It's really made our experience here so pleasant. I'd tell anyone looking for a new place that they'd be lucky to have such a supportive team by their side.

Mittra and Nicole from the leasing office have been absolute stars. They go above and beyond to ensure a great living experience for us residents. It's rare to find staff who care so much and consistently deliver such a high level of service. They're truly exceptional!

Huge shoutout to the leasing office staff for their guidance and support. They were with me every step of the way, making sure I understood each part of the process. It's been a breeze moving in thanks to their expertise and warm approach.

The management here seems to really take advantage of residents. They're charging an arm and a leg for basic utilities and then keeping your deposit with all sorts of made-up charges. It's just not fair, and it's clear they don't value their tenants.

The management couldn't care less about our problems. There's no help when you're locked out, and they don't seem to be trying to fix any of the recurring issues. It feels like they're just here to collect rent and not much else.

I've had to wait weeks for maintenance requests to be addressed, and the emergency line is useless. It's clear that the property management is not prioritizing the well-being of its residents. Living anywhere else would probably be an upgrade.

Jon Araiza, the building manager, has been a great help throughout my stay. He's always available to resolve any concerns and does so with a friendly attitude. It's nice to have such a responsive and caring manager looking out for us.

The team at The Uptown, especially the manager, are incredible. They're always available to lend a hand or solve any issues that come up. They manage the building professionally and with a personal touch that makes all the difference. It's rare to find such dedicated and caring staff.

The landlord and staff here have been a massive letdown. They come across as rude and unprofessional, which is unacceptable. Their handling of packages is careless, and the exorbitant cleaning fees upon moving out feel like daylight robbery. It's disappointing to see such a lack of care for residents.

Management's response to the fire alarm situation has been underwhelming. It seems as though they are passing the buck to the alarm company instead of finding a solution. This lack of action is frustrating and shows a disregard for the well-being of their tenants.

The landlord, particularly the Security Manager Jasmine, is nothing short of amazing. She's always ready to assist with any issue, no matter how serious, and does so with efficiency and kindness. Her dedication makes living here a smooth and enjoyable experience.

After a rocky start with staff communication, it's clear there's been an effort to improve responsiveness to maintenance requests. Erica, the maintenance tech, is a standout for her clarity in communication and effectiveness. It's reassuring to see a landlord that takes resident feedback seriously and works to enhance the living experience.

The landlord's actions, or lack thereof, signal a disconnect between promises made and actions taken. The management's reluctance to deal with issues head-on, such as package losses, is concerning. It gives off an impression of indifference towards tenants' concerns, which is deeply troubling.