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Greystar

Greystar
greystar.com

Summary

As of Feb 2024

Ratings

Rating
Overall
3.4
Reasonableness
3.5
Responsiveness
3.4
Recommend
60%

Buildings

Overall
Condition
Recommend

Berkeley Central Apartments

2055 Center St, Berkeley, CA

Overall
3.6
Condition
3.7
Recommend
67%

The Berk

2315 College Ave, Berkeley, CA

Overall
4.1
Condition
3.9
Recommend
80%

Jones Berkeley

1080 Jones St, Berkeley, CA

Overall
4.9
Condition
4.8
Recommend
100%

1122U

1122 University Ave, Berkeley, CA

Overall
4.9
Condition
4.7
Recommend
100%

Parker Apartments

2038 Parker St, Berkeley, CA

Overall
4.1
Condition
4.3
Recommend
78%

Higby

3015 San Pablo Ave, Berkeley, CA

Overall
3.1
Condition
3.3
Recommend
50%

The Durant

2631 Durant Ave, Berkeley, CA

Overall
2.8
Condition
3.4
Recommend
38%

Aquatic Shattuck

2640 Shattuck Ave., Berkeley, CA

Overall
3.5
Condition
4.0
Recommend
50%

ZO Oakland Apartments

330 17th St, Oakland, CA

Overall
4.1
Condition
4.3
Recommend
71%

Atlas Apartments

385 14th St, Oakland, CA

Overall
3.5
Condition
3.7
Recommend
57%

Fourth Street East Apartments

150 4th St, Oakland, CA

Overall
1.0
Condition
1.2
Recommend
0%

The Broadway Apartments

3093 Broadway, Oakland, CA

Overall
2.0
Condition
2.7
Recommend
14%

The Union

532 Union St, Oakland, CA

Overall
4.8
Condition
4.4
Recommend
100%

47Hundred

4700 Telegraph Ave, Oakland, CA

Overall
2.8
Condition
3.2
Recommend
40%

Admirals Cove

250 Mosley Ave, Alameda, CA

Overall
2.5
Condition
2.8
Recommend
33%

Bayview

6701 Shellmound St, Emeryville, CA

Overall
4.8
Condition
4.8
Recommend
100%

Reviews

BP
Brian P.
Sep 2021
Recommends
Responsiveness
Reasonableness

The landlord's lack of respect and reliability was astonishing. They were uncommunicative, dismissive, and left me to deal with unexpected hotel expenses. Even worse, they gave the repair crew access to my apartment without proper notice, compromising my privacy and safety. Their refusal to acknowledge or rectify their mistakes was the last straw.

SR
Stacey R.
Feb 2023
Recommends
Responsiveness
Reasonableness

The management's financial dealings were a nightmare. Unexpected and exorbitant charges for utilities and services we didn't use were the norm. Trying to get our security deposit back was a losing battle, and we were hit with cleaning and painting fees despite leaving the apartment spotless. It felt like a scam.

CH
Claire H.
May 2023
Recommends
Responsiveness
Reasonableness

The landlord maintains a well-kept building, but I wish they would consider making the bathrooms more arab-friendly. It's an important aspect for many and would make the place more inclusive. Otherwise, it's a recommendable spot to live.

AD
Ashley D.
Sep 2022
Recommends
Responsiveness
Reasonableness

Our landlord, Chelsea, has been a great help throughout our stay. She's been instrumental in helping us settle in and has made our experience here truly wonderful. Her dedication is a significant reason why we're looking forward to staying longer.

HJ
Hannah J.
Dec 2022
Recommends
Responsiveness
Reasonableness

The management and maintenance team were fantastic. They were quick to resolve any problems that came up, which made our stay much more comfortable. The rooftop terrace was a bonus that we thoroughly enjoyed. If you're okay with an open layout, I'd definitely recommend renting here.

AW
Andrea W.
Sep 2023
Recommends
Responsiveness
Reasonableness

Dealing with the landlord has been a nightmare. Waiting over a month for an oven repair is unacceptable, especially when paying nearly $3k in rent. The lack of communication and the constant staff changes have made the experience incredibly stressful and unsatisfactory.

DW
Donald W.
Mar 2022
Recommends
Responsiveness
Reasonableness

Raj and Marvin, the staff here, are what make this place outstanding. They're not just friendly and kind, but also extremely professional. They contribute to the building's positive atmosphere and are always there to assist the residents with any needs or concerns.

Anonymous Tenant
Apr 2021
Recommends
Responsiveness
Reasonableness

The management here is commendable. The staff are consistently friendly and go out of their way to help residents. They maintain the property well, and their efforts make living here a pleasant experience. Plus, it's a pet-friendly place, which is a huge bonus for animal lovers!

RM
Ralph M.
Jun 2022
Recommends
Responsiveness
Reasonableness

The landlord could definitely improve their responsiveness. While the units and the building are satisfactory, the sluggish communication can be a significant drawback. Quick and efficient service is crucial, especially when residents are paying a premium to live here.

Anonymous Tenant
Feb 2023
Recommends
Responsiveness
Reasonableness

The management team is on point, addressing concerns swiftly. While most interactions are via email, which is typical nowadays, they're usually quick to respond. However, their handling of application fees and issues arising from technical glitches could be improved. It's a shame some folks feel let down in this aspect.

Anonymous Tenant
Jun 2021
Recommends
Responsiveness
Reasonableness

The management team is approachable and responsive, which makes dealing with any issues a breeze. It's reassuring to know that if you need assistance, they're just an email away and are generally receptive to tenants' needs.

KC
Kayla C.
Mar 2021
Recommends
Responsiveness
Reasonableness

The staff are a standout feature of the Berk, always ready to lend a hand or sort out any issues. It's their helpful nature and the sense of community they foster that make this place highly recommendable.

DM
David M.
May 2022
Recommends
Responsiveness
Reasonableness

The leasing office staff are a dream to work with; they're kind, helpful, and make the rental experience smooth. It's clear that tenant satisfaction is a priority for them, and it shows in their attentiveness.

Anonymous Tenant
Nov 2021
Recommends
Responsiveness
Reasonableness

The staff at The Berk are friendly and organize fun events that really make the place feel like a community. Having the RAs around to support and host activities like waffle Wednesdays just adds to the overall positive experience.

AR
Angela R.
Jan 2023
Recommends
Responsiveness
Reasonableness

While the staff are generally helpful, the management's approach to lease terminations and rent relief during the pandemic could be seen as lacking empathy. It would be beneficial for them to revisit their policies and offer more tenant-friendly solutions.

Anonymous Tenant
May 2023
Recommends
Responsiveness
Reasonableness

The Berk's staff maintains the property well and are always willing to help with any issues that arise. Their prompt and professional service makes living here a hassle-free experience.

RW
Rebecca W.
Nov 2022
Recommends
Responsiveness
Reasonableness

The staff at The Berk are exceptional and contribute significantly to the positive living experience. Their eagerness to assist residents and foster a welcoming environment is commendable.

ML
Monica L.
Mar 2023
Recommends
Responsiveness
Reasonableness

Management's response to noise complaints and maintenance issues appears to be lacking. It's important for staff to address tenant concerns more effectively to ensure a comfortable living environment.

SH
Seth H.
Sep 2023
Recommends
Responsiveness
Reasonableness

While the leasing process at The Berk is convenient, there seems to be room for improvement in the management's responsiveness to issues such as excessive noise and maintenance concerns. Tenants would appreciate a more proactive approach.

TL
Thomas L.
Aug 2021
Recommends
Responsiveness
Reasonableness

Although I've just been here a week, I can tell that the management is doing a great job. Everything in the apartment works perfectly and it's clear that they pay attention to the maintenance of the building. Haven't had to deal with the landlord much yet, but the smooth move-in experience speaks volumes about their efficiency.

JH
Jennifer H.
Feb 2021
Recommends
Responsiveness
Reasonableness

Management here deserves an A+ for their stellar service. Any issue that pops up is addressed immediately, and Cynthia, the manager, is super welcoming and always ready to assist. It's clear that the landlord prioritizes tenant satisfaction and safety, making this place feel like home.

RJ
Rachel J.
May 2023
Recommends
Responsiveness
Reasonableness

The responsiveness of the maintenance and office staff here is impressive. They handle requests swiftly, which makes living here hassle-free. As a long-term resident, I can attest to the consistent quality of service provided by the landlord and their team.

Anonymous Tenant
Nov 2021
Recommends
Responsiveness
Reasonableness

The management at Jones is friendly and helpful. They're always on top of things, and thankfully, I've hardly had any issues during my stay. When I did need assistance, they were prompt and efficient. It's clear they care about the residents and the community.

VE
Valerie E.
Dec 2020
Recommends
Responsiveness
Reasonableness

I was delighted by the helpfulness of Paul during a recent visit to my son's new apartment. He was extremely accommodating, assisting me with a delivery. His friendliness and efficiency give me confidence that my son will be well taken care of here.

Anonymous Tenant
Sep 2023
Recommends
Responsiveness
Reasonableness

Kaitlyn has made the renting process so smooth and effortless. Her help and the overall friendliness of the office staff have been remarkable. It's great to have such a dedicated team that makes sure your living experience is as comfortable as possible.

BC
Barbara C.
Jul 2021
Recommends
Responsiveness
Reasonableness

Christina, the manager at 1122U, is nothing short of exceptional. She's demonstrated incredible dedication by being responsive even during her time off. It's clear that she goes above and beyond for current and prospective tenants. Her professionalism and warmth are mentioned repeatedly by residents, making her a standout in the property management field.

JS
Jonathan S.
May 2022
Recommends
Responsiveness
Reasonableness

Christina has a wonderful personality that makes apartment tours a delight. Her attention to detail during the showings and the detailed information she provides about the apartments is greatly appreciated. She's not just doing her job; she's creating a welcoming and informative experience for everyone she meets.

JR
Jessica R.
Aug 2022
Recommends
Responsiveness
Reasonableness

Aliah Hayes, the community manager, runs a tight ship and ensures everything operates smoothly. Her prompt responses to messages show her dedication to the residents' experience. She's truly exceptional at making living here wonderful and stress-free.

EE
Eric E.
Nov 2022
Recommends
Responsiveness
Reasonableness

The on-site management team is always vigilant and quick to address any concerns that arise. Their professionalism and efficiency are what make living here a breeze. Maintenance issues are handled swiftly, ensuring residents are satisfied and comfortable in their homes.

CC
Cristina C.
Apr 2022
Recommends
Responsiveness
Reasonableness

Christina's dedication during my school year made my stay feel like home. Her efforts in assisting with mail and local recommendations have been invaluable. It's clear that her commitment to residents is a significant factor in the positive living experience at 1122U.

ET
Eugene T.
Aug 2023
Recommends
Responsiveness
Reasonableness

Christina's professionalism and patience during the apartment hunting process are commendable. She's been a great help to my daughter and her friends in finding the perfect apartment. Her thoroughness and promptness in answering questions show her commitment to excellent customer service.

DM
Donald M.
Jun 2022
Recommends
Responsiveness
Reasonableness

The management team, especially Christina, has made a lasting impression with their exceptional service. Over the last 5 years, their dedication to maintaining clean, spacious apartments, and addressing maintenance swiftly has made living here an amazing experience.

Anonymous Tenant
Sep 2023
Recommends
Responsiveness
Reasonableness

The staff, with their attentiveness and immediate action to address residents' needs, is the backbone of the apartment complex. They embody the responsiveness and care that makes 1122U an exceptional place to live. Their efforts to ensure residents are well taken care of do not go unnoticed.

SJ
Scott J.
Nov 2021
Recommends
Responsiveness
Reasonableness

The management team, particularly Christina, has demonstrated a quick and caring approach to resolving maintenance issues. Her professionalism and generosity in making residents feel welcome, including my family, have been vital in creating a positive environment at 1122U.

Anonymous Tenant
Dec 2020
Recommends
Responsiveness
Reasonableness

Christina has always gone above and beyond in her role as manager. She's been incredibly helpful, not just with the apartment itself but also by making personal recommendations and helping with everyday needs. Her kindness and commitment to residents have made a significant impact on the quality of life at 1122U.

MM
Max M.
Jun 2022
Recommends
Responsiveness
Reasonableness

Kaitlyn and the rest of the office staff are truly amazing. They're always kind and ready to help whenever issues arise in the apartment. Their responsiveness makes living here stress-free and enjoyable. They manage to balance professionalism with a personal touch, and it's evident they care deeply about the tenants' well-being.

JC
James C.
Feb 2021
Recommends
Responsiveness
Reasonableness

The leasing office, especially Kaitlyn and Amber, are sweethearts. They're always there to lend a hand and make life at Parker smooth sailing. Their helpful nature makes me feel right at home. They go above and beyond, which makes all the difference.

KL
Kathy L.
Jan 2021
Recommends
Responsiveness
Reasonableness

I have great respect for the management team here, particularly for their kindness and attention to detail. They are quick to address concerns and are always approachable. It's reassuring to know that they are committed to maintaining a high standard of living for all residents.

BR
Bradley R.
Feb 2021
Recommends
Responsiveness
Reasonableness

Unfortunately, management doesn't seem to prioritize the well-being of their tenants. Their focus appears to be on profits over people, and it feels like they view us more as numbers on a spreadsheet than as individuals. It's frustrating when issues like parking and appliance maintenance are dismissed rather than resolved.

JD
Justin D.
Apr 2023
Recommends
Responsiveness
Reasonableness

Mike, the new property manager, has been a breath of fresh air with his friendly demeanor and hands-on approach to problem-solving. He's made a noticeable effort to improve the community, and I'm hopeful that these positive changes will continue. It's clear that he's dedicated to enhancing the resident experience at Parker.

Anonymous Tenant
May 2021
Recommends
Responsiveness
Reasonableness

The office staff, particularly Kaitlyn, are a joy to interact with. They're not just nice, they're incredibly helpful and make sure that every resident feels taken care of. Their friendly approach makes you feel valued and adds so much to the overall positive living experience here.

Anonymous Tenant
Dec 2020
Recommends
Responsiveness
Reasonableness

Management seems to struggle with organization and attentiveness to resident concerns. Following up on issues feels like an uphill battle, and when it comes to helping with lost packages or addressing appliance problems, there's a disappointing lack of assistance. It's a shame that these issues detract from the otherwise nice living environment.

Anonymous Tenant
Jan 2022
Recommends
Responsiveness
Reasonableness

The management team's lack of professionalism and responsiveness is a serious concern. It's disheartening to feel like your issues are not taken seriously, and the difficulty in getting in touch with them only adds to the frustration. For an apartment complex in this price range, one would expect much better service.

DB
Dale B.
Aug 2023
Recommends
Responsiveness
Reasonableness

The staff at Higby, particularly Cazi and Nitra, have been incredibly helpful and welcoming. Samm, the building manager, has gone out of her way to assist me, even offering local shopping tips. The hands-on approach by the Greystar leadership team has set a high standard, which I trust will continue throughout my tenancy here.

Anonymous Tenant
Oct 2023
Recommends
Responsiveness
Reasonableness

Nitra, the Property Manager, was a standout during our apartment search. Her kindness and willingness to accommodate our schedule, even staying late to show us around, left a lasting impression. If her level of service is reflective of the overall management, then Higby is a commendable place to live.

SD
Sandra D.
Jan 2022
Recommends
Responsiveness
Reasonableness

The conduct of Samm, the property manager, in handling our misplaced wedding gift was disappointing. The lack of professionalism and unwillingness to assist with our inquiries has been frustrating and seems uncharacteristic of what one would expect from a property management team.

JD
Joyce D.
Oct 2022
Recommends
Responsiveness
Reasonableness

The staff here, particularly Nitra, deserves recognition for their kindness and efficiency. From the application process to moving in, Nitra has been an outstanding help. It's reassuring to have such a supportive team member when settling into a new place.

BB
Brittany B.
Dec 2021
Recommends
Responsiveness
Reasonableness

Our experience with Samm, the property manager, has been challenging due to her rudeness and lack of communication skills. It's disappointing because the potential for a wonderful living environment is hindered by the management style.

AS
Anna S.
Mar 2022
Recommends
Responsiveness
Reasonableness

The handling of my contract and move-in process by Samm and Byrd has been utterly disappointing. It's critical for a property management team to uphold agreements and provide clear communication, which was not my experience here. I'm hoping to have my money returned if the initial agreement is not honored.

JS
Jonathan S.
Feb 2021
Recommends
Responsiveness
Reasonableness

Samm has been a supportive property manager, helping us navigate through various challenges. Her dedication and effort to resolve issues are appreciated. It's a relief to have a manager who is attentive and works to ensure tenants' needs are met.

RW
Robert W.
Sep 2021
Recommends
Responsiveness
Reasonableness

The management's response to my issues, including the financial cost of the car damage and the return of my security deposit, has been lacking. I expect more proactive and transparent communication from upper management, which has not occurred.

FM
Fred M.
Mar 2023
Recommends
Responsiveness
Reasonableness

Dealing with the management here is a test of patience. Once they have you locked into a lease, expect to be ghosted. My friend's son had to endure being locked out over a weekend with no emergency support—a clear sign of neglect. It's a cycle of unresponsiveness and frustration.

CW
Carmen W.
Sep 2021
Recommends
Responsiveness
Reasonableness

Josh may be a ray of sunshine during the initial stages, but once you've signed on the dotted line, the warmth fades. Management is a maze of incompetence, and you'll find yourself longing for the days when customer service meant something. A lesson learned the hard way: the fine print matters more than the friendly facade.

Anonymous Tenant
Mar 2023
Recommends
Responsiveness
Reasonableness

The management team here is top-notch. Always ready to lend a hand or share a smile. They've created a vibrant community that makes college life a breeze. Their maintenance crew deserves a shout-out for their quick and efficient service!

WN
William N.
Nov 2023
Recommends
Responsiveness
Reasonableness

Working with the management here has been a breeze. They're professional, attentive, and make you feel like a valued resident. The common areas are well-maintained, and there's a sense of community that's hard to find elsewhere.

TB
Thomas B.
Feb 2023
Recommends
Responsiveness
Reasonableness

While the building itself is a hit, the management team could use some work on responsiveness. It's a shame that the initial helpfulness seems to wane after move-in. However, the on-site staff are friendly and appear to enjoy their roles in the community.

VH
Victoria H.
Aug 2022
Recommends
Responsiveness
Reasonableness

A friend's experience with the landlord here was nothing short of a nightmare. Communication was a constant issue, and the incompetence was baffling for such an expensive place. There's a stark difference in treatment before and after the lease signing—buyer beware.

Anonymous Tenant
Oct 2022
Recommends
Responsiveness
Reasonableness

Once you're a resident, expect your calls and concerns to be ignored. This lack of accountability from management paints a clear picture: they're only interested in you until the lease is signed. It's a frustrating experience to be treated as an afterthought.

AM
Andrew M.
Apr 2022
Recommends
Responsiveness
Reasonableness

Trust is a commodity that seems to be in short supply with The Durant's management. Promises made during the leasing process are quickly forgotten, leaving residents in the lurch. It's disheartening to see such a gap between the sales pitch and the reality.

KB
Katrina B.
May 2022
Recommends
Responsiveness
Reasonableness

If you're looking for a management team that's on the ball, look no further. They're always on standby to assist with whatever you need, and their courteousness really makes you feel at home. Amanda, in particular, deserves a shoutout for going above and beyond in her role. Even when some issues came up, such as with the maintenance requests during Covid, the staff tried to communicate and manage the situation as best as they could.

Anonymous Tenant
Jul 2021
Recommends
Responsiveness
Reasonableness

The landlord and management seem to have their hearts in the right place, but they've dropped the ball on a few occasions. There were reports of maintenance requests being mishandled and even cancelled without resolution. Additionally, some tenants faced exorbitant electricity bills due to wiring errors, which unfortunately weren't acknowledged by management. Despite these setbacks, they do try to keep up a friendly front, which is commendable during the busy initial months of a new building's life.

CD
Christian D.
Jun 2021
Recommends
Responsiveness
Reasonableness

During the leasing process, Jade was an absolute gem. She's the kind of person who makes you feel right at home from the get-go. Answered every question with a smile and made the whole process a breeze. I'm hopeful this level of attentiveness continues throughout my stay here.

BM
Brian M.
May 2021
Recommends
Responsiveness
Reasonableness

Management has been a bit of a roller coaster, which is frustrating at times. I've seen a lot of teams come and go, but Gabriel is making a real effort to get things on track. I'm optimistic that with him at the helm, things will start to improve. He's got a good head on his shoulders.

Anonymous Tenant
Aug 2023
Recommends
Responsiveness
Reasonableness

Jade is a standout, though—always ready to help out with whatever you need. She's quick to respond and makes you feel like you're not just another tenant. It’s comforting to know there's at least one person in management who’s got your back.

GB
Gregory B.
Jan 2024
Recommends
Responsiveness
Reasonableness

And Jade, she's the one who sold me on the place. You can tell she knows what she's doing and she does it with a smile. It's so reassuring to have someone like that to go to when you're settling into a new place.

MJ
Marilyn J.
Feb 2022
Recommends
Responsiveness
Reasonableness

The landlords here are doing an okay job. They're not perfect, but they're trying. I've seen some effort to make things better, and that's what counts. Hope they keep it up and continue to improve the service.

Anonymous Tenant
May 2021
Recommends
Responsiveness
Reasonableness

As for the management, there's room for improvement. They've changed hands a few times and each team has had its issues. I'm keeping my fingers crossed that the latest team will finally get it right and make living here as good as it should be.

KL
Kevin L.
Aug 2021
Recommends
Responsiveness
Reasonableness

The management has been decent overall. They've had some hiccups, sure, but they seem to be on a path to getting better. Plus, the maintenance crew is always on point—quick to fix any issues, which definitely makes life easier.

RM
Robert M.
Aug 2023
Recommends
Responsiveness
Reasonableness

The leasing team, particularly Rechel, is outstanding. They're friendly, efficient, and make the paperwork process a breeze. On the other hand, their responsiveness to issues once you're all moved in seems to dip, which can be frustrating. They need to step up their game in addressing residents' concerns promptly.

ME
Micheal E.
Dec 2023
Recommends
Responsiveness
Reasonableness

Management at Atlas tries to be helpful, but their follow-through is lacking. It's concerning that security measures don't seem to be taken seriously, and it's unsettling to hear about residents' safety concerns being neglected. They need to work harder to ensure that the staff is fully aware of the building's policies and procedures for the safety and comfort of everyone.

MY
Michael Y.
Jul 2022
Recommends
Responsiveness
Reasonableness

The staff, particularly Alfonso, have been amazing here at Atlas. They go above and beyond to make sure new tenants are settled and happy with their choice. It's reassuring to have such attentive and caring people to turn to when you need help getting acclimated to a new home.

LC
Lori C.
Dec 2022
Recommends
Responsiveness
Reasonableness

Shoutout to Brayan at the front desk for always being there with a welcoming smile and a helping hand. The staff's efforts don't go unnoticed and are a big part of what makes Atlas feel like home. It's the people that make a place, and the Atlas team is doing a great job.

CH
Colleen H.
Feb 2024
Recommends
Responsiveness
Reasonableness

The management team at Atlas shows promise, but there's a disconnect between their intentions and the execution. It's important for them to be proactive rather than reactive, especially when it comes to safety and maintenance issues. Communication and follow-up need to be priorities to ensure residents feel heard and taken care of.

CA
Christopher A.
Apr 2023
Recommends
Responsiveness
Reasonableness

The professionalism of the staff, particularly those at the leasing office, makes a big difference in the overall living experience at Atlas. They demonstrate patience and friendliness, which goes a long way when dealing with the stress of paperwork and moving. It's clear they care about the residents' comfort and satisfaction.

CO
Christine O.
Oct 2021
Recommends
Responsiveness
Reasonableness

Atlas management needs to step up their game when it comes to addressing residents' concerns. The nickel and diming for every little thing is off-putting and not what you'd expect from a luxury apartment complex. It's vital for management to take a more active role in maintaining the building's standards and ensuring residents feel valued.

EH
Emily H.
May 2023
Recommends
Responsiveness
Reasonableness

The landlord is completely unhelpful. They ignore complaints and are unresponsive when it comes to resolving issues. Tried to break my lease due to the disturbances and got no sympathy or help, just a flat-out refusal. Can't trust them to prioritize tenant well-being.

VG
Vanessa G.
Sep 2023
Recommends
Responsiveness
Reasonableness

The management here is a letdown. They're not proactive and don't follow up on issues like our broken fridge or the damaged property. We tried to renew our lease and got ghosted. Highly unprofessional and shows a lack of respect for tenants.

MC
Michael C.
Dec 2021
Recommends
Responsiveness
Reasonableness

Communication with management is nonexistent. They ignore the problems and don't take steps to make the building more secure. Living here has been such a disappointment, and I feel like the management just doesn't care.

Anonymous Tenant
Mar 2023
Recommends
Responsiveness
Reasonableness

Dealing with the landlord is frustrating. They show fake concern but take no real action to resolve issues. The lack of security has had a direct impact on my life, and they just shrug it off. They are not liable for anything, and it's incredibly disheartening.

TR
Tonya R.
Nov 2023
Recommends
Responsiveness
Reasonableness

The landlord is disinterested and unresponsive. Good luck trying to get anything fixed or even getting a response to your concerns. It's like talking to a brick wall. I've never felt so ignored and unvalued as a tenant.

Anonymous Tenant
Mar 2022
Recommends
Responsiveness
Reasonableness

The new management has been disappointing. They are hard to reach and unresponsive to concerns. It's almost impossible to get anything done unless you're physically in their office, and even then, it's a hit or miss. They really need to step up their game.

CC
Christine C.
Sep 2023
Recommends
Responsiveness
Reasonableness

The landlord and their team keep this place ticking. Security is always around, which gives me peace of mind, and they seem to care about maintaining the property's amenities. It's a rare gem to find such attentive management in the town, and it's one of the reasons I'm proud to call The Broadway my home.

DR
David R.
Jan 2024
Recommends
Responsiveness
Reasonableness

The landlord's team can be supportive, but there's a catch. When it came to my deposit, I felt shortchanged. I left my apartment cleaner than a whistle, only for them to claim otherwise. It's frustrating when you think you're following the rules, but the goalposts seem to move. It's an area they could definitely improve on.

MJ
Mary J.
Oct 2022
Recommends
Responsiveness
Reasonableness

The landlord and staff did nothing to ease the situation after the thefts. Their indifference and the hurdles they put up during the investigation showed a lack of care for their tenants' well-being. Also, charging for a parking spot that wasn't secure added insult to injury. If you're looking for supportive management, look elsewhere.

NW
Nichole W.
Jun 2023
Recommends
Responsiveness
Reasonableness

The leasing office here could use a serious boost in customer service. They're hard to get hold of by any means other than in-person. And when it comes to your lease terms, you better keep every piece of paperwork - they've been known to 'forget' about concessions agreed upon. It's a bit of a struggle to get what you've been promised.

BH
Bradley H.
May 2022
Recommends
Responsiveness
Reasonableness

The landlord and management team seem to view tenants as numbers rather than people. Despite being a loyal tenant, I've felt disregarded and treated unfairly, especially when it comes to resolving payment disputes. The lack of personal care and unwillingness to work with you can be disheartening. It's a stark contrast to the warmth extended by the maintenance and security staff.

JJ
Joy J.
Nov 2022
Recommends
Responsiveness
Reasonableness

Dealing with the property staff, particularly the leasing agents, was a lesson in frustration. Their unresponsiveness and rudeness made problem-solving a near-impossible task. Issues like mischarges should be resolved with professionalism, not ignored. Future tenants, be wary - you might be treated as an afterthought here.

SB
Sue B.
Nov 2021
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Reasonableness

When it comes to the management, particularly certain staff like Bridget, the experience has been less than stellar. Their dismissive attitude when addressing resident concerns sends a clear message that resident satisfaction is not a priority. It's disheartening when you expect a level of professionalism and receive indifference instead.

JA
Jennifer A.
Sep 2022
Recommends
Responsiveness
Reasonableness

The staff here, especially Leady, have been nothing short of amazing. They're not just professional, but genuinely caring and enthusiastic about assisting residents. Whether it's moving in or handling day-to-day requests, they've been exceptional. Even from a distance, Leady was a big help, which made the transition to the community smooth and stress-free.

KY
Katherine Y.
Nov 2022
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Responsiveness
Reasonableness

Cezar and the team have really set the standard for customer service. They're responsive, attentive, and make you feel valued as a tenant. Even when I had a concern, they were quick to address it and ensure my satisfaction. It's a relief to see such professionalism in property management; they're a true asset to Bayview.

JD
Jamie D.
Sep 2022
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Responsiveness
Reasonableness

Interacting with Leady and Cezar has been a highlight of living at Bayview. They're incredibly helpful and seem to genuinely care about the residents' well-being. Even when faced with policies from Greystar that might be less than ideal, this team works hard to advocate for the residents and provide the best living experience possible.

LW
Lawrence W.
Jun 2022
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Responsiveness
Reasonableness

When it comes to the staff, I can't praise them enough. They are always approachable, ready to assist, and maintain a high level of professionalism that matches the luxury branding of the apartments. A special thanks to Cezar, who's been particularly accommodating and helpful since day one. It's clear that they prioritize the tenants' comfort and are dedicated to providing excellent service.

JK
Julie K.
Apr 2023
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Responsiveness
Reasonableness

Jessica Pena, the manager, is incredible. She's a true professional who's always attentive and accommodating. I've never seen someone so dedicated and quick to resolve any issues. Her approach to customer service has completely transformed the living experience here, and I'm grateful for her empathy and efficiency.

TA
Tim A.
Mar 2022
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Responsiveness
Reasonableness

Jessica and Eduardo from the management team have shown that they genuinely care about the residents. They're prompt in addressing issues, like the emergency work order I had, which they handled swiftly. Their responsiveness and effective communication have really stood out to me.

KF
Kimberly F.
Sep 2022
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Responsiveness
Reasonableness

The management's lack of responsiveness is appalling. They added exorbitant charges upon move-out and then ignored my emails and calls when I tried to dispute them. Now I'm dealing with debt collectors because of their failure to communicate, which is incredibly frustrating and disappointing.

CV
Christine V.
Aug 2023
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Responsiveness
Reasonableness

Management here is initially friendly but becomes dismissive once you bring up legitimate complaints. They've been unhelpful, blaming me for the mice issue and refusing to provide details on utility billing. It's frustrating that they're not more accountable, especially given the high cost of living here.

WW
Wayne W.
Oct 2023
Recommends
Responsiveness
Reasonableness

The management at Admirals Cove is a huge letdown. Their handling of utilities is questionable at best, and they seem indifferent to the residents' concerns. Dealing with them has been a pain, and they've made me feel like nothing more than a number in their ledger. A big thumbs down to their customer service.

AB
Amy B.
Nov 2023
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Reasonableness

The staff here gave me the runaround about the holding deposit and cancellation policy. I was told one thing by an employee only to be contradicted by management later. It's been weeks without a proper resolution, and the corporate's response was just as disappointing. It seems like they're accustomed to these shady practices, and it's unacceptable.

Anonymous Tenant
Nov 2022
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Responsiveness
Reasonableness

Mariam and Tahlia are the dream team of management. They're always on the ball, super easy to talk to, and incredibly efficient. Whether it's sorting out a maintenance issue or planning the next community event, they're on it. Mariam's dedication to resident satisfaction is evident, and Tahlia's helpful demeanor makes every interaction a pleasure. I couldn't ask for better people to manage the place I call home.

AJ
Alexander J.
Jan 2022
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Responsiveness
Reasonableness

Mariam and Tahlia are usually fantastic, but during the hot water outage, I felt a bit let down. They're typically responsive and caring, but I really think they could've handled that situation better. Still, day-to-day, they're good at what they do. I appreciate their effort in arranging for transportation reimbursements when the garage was out of service.

NM
Nicole M.
Sep 2023
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Reasonableness

I can't speak highly enough of the staff here. Mariam, in particular, has been a standout with her kind and helpful nature. She made the moving process stress-free and has continued to be a generous soul throughout my time here. If I could rate her 10 stars, I would without a second thought.

CR
Crystal R.
Apr 2023
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Reasonableness

Mariam and Tahlia are the dynamic duo of property management. Their creativity and sweet attitudes make every event special. Tahlia, in particular, impressed me from the moment I toured the place. Their energy and helpful nature convinced me to lease right then and there. They're more dependable than family, and that's no small compliment!

RC
Robert C.
Jul 2023
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Responsiveness
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Mariam and Tahlia have really changed my perspective on getting to know my neighbors. Their helpfulness and friendliness have made my family and me feel welcomed from the start. It's great to have management that genuinely cares about your well-being and goes out of their way to make sure you're taken care of.

TM
Tiffany M.
May 2023
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The landlord here is just awful. Incompetent doesn't even begin to cover it – they'll smile to your face during an inspection and then slap you with hidden fees as soon as you're out the door. They've got some nerve hiring debt collectors after years of silence, just to chase after made-up charges. Dealing with them is like shouting into a void; you won't get any sensible response. Avoid them like the plague.

BC
Belinda C.
Mar 2023
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Expect to be left in the lurch by the management. Need to settle your account after moving out? Good luck – they're more elusive than Bigfoot when it comes to sorting out your bills. Their incompetence is so predictable it's almost impressive. And don't get your hopes up for any helpful communication; it's just not their style. It's like they're allergic to efficiency.

CG
Christina G.
Jan 2022
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Victoria and the team at 47Hundred are absolute stars. They're not just doing a job; they're making a community. Quick responses, always there when you need them, and they're genuinely invested in making sure you're happy. I mean, they even host get-togethers so everyone can mingle. It's that kind of personal touch that makes you feel valued. They're the kind of people you'd want to be friends with, no joke.

AF
Alexander F.
Oct 2023
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The maintenance team and property manager are doing their best, bless them. They're honest, kind, and they work hard to make things right. The previous issues with the heat and parking must've been a real headache for them too. They're the type of folks you can rely on, even if the building has its quirks. They make the place feel like home, despite the problems.

BM
Brian M.
Mar 2022
Recommends
Responsiveness
Reasonableness

Victoria and Gillian are the dynamic duo of property management. They're friendly, attentive, and on the ball when it comes to resident needs or concerns. They've managed to clean up the mess left by previous management and create a supportive environment. Having responsive people like them running the show makes all the difference. They're a breath of fresh air in the world of property management.