When it comes to getting assistance from the property management, it feels like you're talking to a brick wall. They seem to have a knack for avoiding responsibility, especially when it comes to the return of your security deposit. Even after splurging on professional cleaning services, they still found a way to charge me for issues that were non-existent. Very crafty with their words and policies, that's for sure.

I can't express enough gratitude towards Jami, the leasing agent. She was incredibly friendly, super responsive, and went out of her way to remind me about my appointment. Her efforts made the entire leasing process enjoyable, and it's thanks to her that I found the perfect apartment. A big thank you to Jami for such a smooth experience!

Karl Mendoza went above and beyond to ensure I had the best tour of the property. His kindness and prompt action in taking care of my needs made the experience incredibly positive. I couldn't have asked for better assistance. He truly embodies the spirit of great customer service.

Dealing with the leasing office has been a disaster. Their slow and deceptive responses have caused us a ton of stress, especially when it comes to lease termination and unexpected charges. They even had the gall to threaten our rental and credit history over their own mismanagement. It's like they're actively trying to make our lives miserable.

Rocky isn't just amazing at keeping the place clean, she's also incredibly friendly and responsive to any concerns we residents may have. It's refreshing to see someone take such pride in their work. She's a true gem in our community and makes living here that much better.

Interacting with the leasing team here has been a consistently frustrating experience. They are unresponsive and seem to have a complete disregard for the concerns of their tenants. Even the process of viewing the apartment was a mess, with confusion and mix-ups that should have been red flags from the start. They've really dropped the ball on customer service.

The responsiveness and helpful nature of Dominic in the maintenance department cannot be overstated. He's reliable and genuinely cares about the well-being of the residents. It's reassuring to know that when an issue arises, he's just a call away and ready to provide the assistance we need.

The difficulty in contacting employees for important details about my move has been a significant downside. It's unsettling not to have the human interaction and support you expect when moving to a new place. This poor introduction to Fourth and U has me questioning the decision to move here.

The attitude of the property manager is simply unacceptable. Using the excuse of managing multiple properties to justify incompetence is unprofessional. It's clear that there is a significant gap between the expectations of the residents and the quality of management we're receiving.

While the maintenance staff, particularly Effren and Ron, are outstanding, the same can't be said for the leasing office. Their slow response to serious issues like theft and cleanliness in the common areas is a major letdown. It's as if they don't understand the gravity of these problems or the impact they have on our quality of life.

The management here really needs to step up their game. Not being on-site is a huge disadvantage, and their attempt to cut costs by going remote full-time just isn't working. They hardly communicate with us tenants unless it's about parking or fire alarm checks. It's really disappointing to see how things have gone downhill.

Dealing with Vanessa and Erin from management has been a nightmare. They are not on-site and are incredibly difficult to reach. When you do manage to get in touch with them, they are unhelpful and dishonest. I've had a terrible experience with the management, to the point where I've had to reach out to the executives with no response.

It's clear that the management team's decision to go remote has negatively impacted the residents' experience. It takes ages to get a response to any issues, and when they do invest in the property, it's on unnecessary things like lobby furniture instead of addressing the real problems. Their disconnected service is really disappointing.

On-site management seems to be non-existent, which makes dealing with any problems a lengthy process. It's baffling that they're not taking more steps to retain current tenants, considering the incentives they offer to new ones. Communication with management is hit or miss, and when you do get someone, it's always someone different.

The management and maintenance staff were attentive and prompt in their service during my stay. I never had any major issues, and on the rare occasion something needed attention, they were quick to resolve it. It really contributed to the overall positive experience of living there.

The management and maintenance teams have been wonderful. They're attentive to detail and quick to respond, which is a refreshing change from other places we've seen. Efrain in particular has been incredibly helpful, making sure all our maintenance needs are met promptly.

The management's decision to move off-site has had a significant negative impact on our living experience. It's been challenging to get a hold of anyone for urgent non-maintenance issues, and when you do, the response is often rude and dismissive. The 'smart locks' installation seems more beneficial for the management than the residents.

Don't expect any help from the landlord when issues arise. It's like pulling teeth to get any sort of response, let alone action. It feels like they're more interested in cashing rent checks than ensuring we have a secure and livable environment. Absolutely disappointing.

Dealing with the management here has been a major headache. They're hard to reach, slow to respond, and when you finally do hear back, the communication is lackluster. It's like they're avoiding responsibility at every turn. The frustration is real, especially when you're dealing with property damage or security issues and need quick action.

The landlord and property management team are less than helpful. There's a glaring disconnect between the residents' needs and management's actions. When serious issues arise, such as mailbox vandalism or package theft, the response is dismissive at best. Communication is practically non-existent, and our concerns go unaddressed.

The landlord is practically a ghost. Good luck getting a hold of them for any issues that pop up. From maintenance problems to security concerns, there's a serious lack of accountability here. It's like they don't care at all about the tenants' well-being or peace of mind.

As for the landlord, it's as if they're in a world of their own, detached from the reality of the residents' experiences. Lack of communication, unfulfilled promises, and a general lack of care have soured my opinion of them. It's unacceptable how residents are treated here.

The landlord's inaction and unresponsiveness have made a bad situation worse. You would think that providing basic services like functional gate clickers and mailbox keys would be a given, but apparently not. It's like they're running the place with minimal effort and maximum negligence.

Communicating with the property management team is like talking to a brick wall. They're unresponsive, unhelpful, and it seems like they're actively avoiding dealing with the problems we're facing. They lack the basic professionalism you'd expect from a landlord, especially when it comes to security concerns.