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AvalonBay Communities Inc.

AvalonBay Communities Inc.
Other Names: Avalon BayAvalon Communities
avaloncommunities.com

Summary

As of Aug 2023

Ratings

Rating
Overall
3.8
Reasonableness
4.1
Responsiveness
4.0
Recommend
67%

Buildings

Overall
Condition
Recommend

Avalon Berkeley

651 Addison St, Berkeley, CA

Overall
4.0
Condition
3.7
Recommend
78%

Reviews

JF
Joshua F.
Mar 2022
Recommends
Responsiveness
Reasonableness

The management transition from Anna to the new staff has clearly not been smooth. Residents missing the personal touch that Anna brought to the table are now left struggling with an impersonal app for assistance. The staggering $15,000 early termination charge is a huge deterrent for anyone considering leaving, and it's unsettling to hear that the landlord is neglecting essential repairs like the boiler, resulting in days without hot water.

BS
Benjamin S.
Nov 2021
Recommends
Responsiveness
Reasonableness

The dedication of the maintenance staff, especially Samuel, seems to really stand out. His prompt and efficient handling of any issues, along with his patience and follow-through, is commendable. Good customer service like this can make a world of difference in the rental experience, especially when faced with external challenges like noise and construction.

LM
Laura M.
Feb 2021
Recommends
Responsiveness
Reasonableness

It seems like the building management may have changed over time, but there isn't much mention of the current staff's performance. Still, the sentiment about the place being kind of pricey suggests that renters should weigh the cost against the amenities and living experience before making a decision.

JT
James T.
Mar 2023
Recommends
Responsiveness
Reasonableness

Anna, Dustin, and Albert have clearly made a positive impression on the tenants. Thanks to the staff's efforts, residents like yourself have enjoyed a decade's best rental experience, which is a strong endorsement for the service provided at Avalon Berkeley.

JB
Joseph B.
May 2021
Recommends
Responsiveness
Reasonableness

The management team's availability and proactive approach in dealing with resident issues are commendable. It's rare to find such a responsive and capable team, and it's clear they made a significant impact on your overall satisfaction with your living situation.

NH
Nicole H.
Aug 2023
Recommends
Responsiveness
Reasonableness

The management team's friendliness and responsiveness have evidently played a big part in creating a positive living experience. It's great to know that they are attentive to resident needs and quick to address any concerns, making for a supportive community atmosphere.

PH
Paul H.
Oct 2021
Recommends
Responsiveness
Reasonableness

The new leasing staff have room for improvement, falling short of the standard set by the previous manager, Anna. Dustin and Sam are acknowledged for their good work, but the overall impression of the leasing agent is underwhelming. A little more empathy and passion could go a long way in enhancing resident satisfaction.

HS
Hunter S.
Dec 2022
Recommends
Responsiveness
Reasonableness

The leasing office, with staff like Anna and Dustin, is doing an excellent job at supporting the tenants. Their friendliness and willingness to help with any questions or concerns play a significant role in making residents feel at home and content with their living situation.

SR
Stephanie R.
Aug 2023
Recommends
Responsiveness
Reasonableness

The staff, including Anna, Dustin, and Sam, are praised for their helpfulness, kindness, and efficient rule enforcement. It's always encouraging to hear that the staff's efforts are making a difference in the residents' quality of life and overall happiness with their home.